Shipping & Returns

When will my order be sent out?
All items will be shipped within 48 hours of order being submitted, if the item is in stock. Stock availability is shown for each product. If the item is not available a date stating when the item will next be available is shown. Should any difficulty occur the customer will be contacted immediately.

What about delivery?
The items will be shipped via Canada Post and the purchaser will be able to choose the speed at which the package will arrive. The customer is responsible for the shipping cost and any additional costs required for examples customs or duties.

How are trees shipped?
Trees are shipped via Canada Post. We recommend that you choose the Xpresspost option as trees are live plant material and should not spend more time then they have to in a box. Canada Post will deliver them to your door, we must have an address where someone will be there to accept and sign for them. They will not be left if no one is there to receive them.

How long will the trees last before being planted?
If you can't plant it right away your tree can be stored in a cool environment for a few days, just kept the root plug moist. If you have received a tree and are unable to plant it outside within a few days you can follow the planting directions but plant the tree in an indoor pot until you are able to plant the tree outside. See our home page for instructions on how to plant a tree. Just click on the shovel icon.

What about planting instructions?
See our home page for instructions on how to plant a tree. Just click on the shovel icon.

Where is Timmins, Ontario, Canada anyway?
Timmins is located in the heart of tree country in northeastern Ontario Canada. To be more exact, it is located approximately 8 hours drive north of Toronto, ON or 8 hours east of Thunder Bay. Contact us!

How big are the tree seedlings that we will get?
The tree seedling will vary in size but most will be between 10-25 cm (6-10”) tall. The soil plug will add an additional 5-10 cm (2-3”) to the total height.

What if something is not right with my order?
Please contact us immediately should you have any problems at all with your order. We want you to be happy and satisfied with your purchase. If something is not right please call us at 705-264-3426 or email us at We want to know!

Do you sell wholesale?
Yes. Retailers can contact us for our wholesale price list.

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